Frequently Asked Questions
Everything you need to know about shopping with salt&pepper for your home essentials.
What is your shipping policy for fragile home goods?
We take extra care in packaging our ceramics and glassware. Orders are typically processed within 1-2 business days and shipped via premium couriers to ensure your items arrive safely. Free shipping is available on all domestic orders over $100.
What should I do if my order arrives damaged?
While we pack every item with care, accidents can happen during transit. If your item arrives broken or damaged, please take a photo and contact our support team within 48 hours of delivery for a full replacement or refund.
Can I return an item if it doesn't fit my home decor?
Yes, we offer a 30-day return policy for most items in their original condition and packaging. Please note that for 'change of mind' returns, the customer is responsible for return shipping costs.
Are your kitchenware products dishwasher and microwave safe?
Most of our salt&pepper stoneware and glassware collections are dishwasher and microwave safe. However, items with gold leaf, metallic accents, or wooden components should be hand-washed. Detailed care instructions are listed on each product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna, allowing you to style your home now and pay later.
Do you offer international shipping?
Currently, we ship to selected international destinations. Shipping rates and delivery times vary by location and are calculated at checkout. Please note that international customers are responsible for any local customs duties or taxes.